Online Therapy Appointments
Appointment Types
Complimentary Consultation – Free for 20 Minutes (new clients only)
The 20-minute complimentary session (valued at $64) is available for all new clients to see if you feel comfortable with the online format and your psychologist, Wendy Lee. The consultation can be booked online and is a video consultation.
After 20 minutes, if you would like to think about whether you would like to work with Wendy in the future, you will have the flexibility to do so. There is absolutely no obligation to continue further after the 20-minute complimentary session.
Bulk Billed Medicare Online Consultation
Psychange offers bulk billing to clients with a Health Care Card or Pension Concession Card or for those experiencing financial distress. We know that times are difficult, and so we make sure that clients can receive the help that they need even if they are not able to pay the full fee to do so.
You will need to have a Mental Health Care Plan from your GP before you can access bulk billing for your session.
If you are a new client, please book a 20-minute complimentary session to ensure that we are the best match for your needs. The Bulk Billed Medicare Online Consultation can be booked during the 20-minute free online therapy session.
Existing and former clients can request this type of appointment by sending a message through the Contact form or contacting Wendy directly by text or email.
Medicare Online Consultation – $160 for 50 minutes ($66.65 after rebate)
The Medicare Online Consultation is the most common appointment type when you have a Mental Health Care Plan from your GP, and would like to claim a Medicare rebate for your session.
If you are a new client, please book a 20-minute complimentary session to ensure that we are the best match for your needs. The Medicare Online Consultation can be booked during the 20-minute free online therapy session.
Existing and former clients can request this type of appointment by sending a message through the Contact form or contacting Wendy directly by text or email.
Private Online Consultation – $160 for 50 minutes
The Private Online Consultation is used when you think you might need one or more online therapy sessions, but would like to pay for them privately or using a health fund rebate
If you are a new client, please book a 20-minute complimentary session to ensure that we are the best match for your needs. The Private Online Consultation can be booked during the 20-minute free online therapy session.
Existing and former clients can request this type of appointment by sending a message through the Contact form or contacting Wendy directly by text or email.
DVA Online Consultation
PsyChange is delighted to offer veterans of the Australian Defence Force the opportunity to engage in online therapy consultations. In order to do so, you will need to: a) be eligible to receive psychological services through your White Card or other claim, and b) have the relevant referral forms completed by your GP. Each DVA Online Consultation is billed directly to DVA and there are no out-of-pocket expenses to clients.
If you are a new client, please book a 20-minute complimentary session to ensure that we are the best match for your needs. The DVA Online Consultation can be booked during the 20-minute free online therapy session.
Existing and former clients can request this type of appointment by sending a message through the Contact form or contacting Wendy directly by text or email.
Appointment times
All appointments with new clients occur on Saturday mornings or Tuesday evening.
After you have completed the 20-minute complimentary session, all other appointments can be booked during the day or evening from Tuesday to Friday or during the day on Saturday at a time that is mutally convenient.
At PsyChange, we understand that you might work full-time and/or have family responsibilities that make it difficult to attend online therapy appointments during weekdays.
For that reason, we offer appointment times after 5pm on weekdays and on Saturday for your convenience.
Fees and Rebates
Fees
The fee for each full price online consultation is $160 for a 50 minute session. This fee is substantially less than the Australian Psychological Society’s recommended fee of $311 for a 40-60 minute session.
You will be asked to provide your credit card details to secure all appointments other than the 20-minute complimentary session. We will hold your credit card details securely in our Australian-based software and will be billed after the start of your appointment.
Bulk billing and DVA clients will be required to provide a credit card to secure their appointment. The card will only be charged in the event of a late cancellation or non-attendance.
Medicare Rebate
If you have a Mental Health Treatment Plan from your GP, then you can claim a rebate for up to 10 sessions each calendar year. The rebate is $96.65 for each session. This means that your out of pocket cost for each Medicare session is $63.35.
Health Fund Rebate
Rebates from health funds will depend on your fund and level of cover. Please check with your health fund to determine whether you are eligible for a rebate and the amount of rebate for each session.